C-TECH develops a Continuous Quality Improvement Strategy for Chronic Non-communicable Diseases for the Ministry of Health and Wellness.
June 19, 2023

C-TECH develops a Continuous Quality Improvement Strategy for Chronic Non-communicable Diseases for the Ministry of Health and Wellness.

C-TECH, in partnership with the Ministry of Health and Wellness (MOHW), has achieved remarkable success in the implementation of the “Development of Continuous Quality Improvement Strategy for Chronic Non-Communicable Diseases” project. Spanning from June 2022 to February 2023, this initiative aimed to enhance the quality of care provided to patients with non-communicable diseases (NCDs) in Jamaica.

As the lead public health firm, C-TECH was responsible for the overall development of the Continuous Quality Improvement (CQI) Strategy for NCDs and engaging stakeholders to ensure successful implementation. The project’s objectives were multi-faceted and focused on assessing critical clinical, managerial, and information system processes related to NCD patient care, recommending improvements to streamline these processes, developing quality control indicators for NCD prevention and treatment, and identifying necessary actions to enhance the organisational structure of healthcare services for CQI activities.

The primary goal of this programme was to contribute to the improvement of Jamaica’s population health by strengthening comprehensive policies for the prevention of NCD risk factors and enhancing access to an upgraded and integrated primary and secondary health network. By prioritising chronic disease management and fostering more efficient and higher-quality care, the project aimed to have a positive impact on the overall health outcomes of the Jamaican population.

Throughout the implementation period, C-TECH successfully executed the project, achieving its main objectives. The assessment of critical processes provided valuable insights into the current state of NCD patient care, enabling the development of recommendations to streamline and improve these processes. These recommendations aim to optimise clinical practises, enhance managerial approaches, and leverage information systems to support the effective delivery of NCD care.

In addition, a set of quality control indicators specifically designed for NCD prevention and treatment in primary and secondary care settings was developed. These indicators will serve as benchmarks for evaluating the quality of care provided and monitoring progress in NCD management.

Furthermore, the project identified necessary actions to guide the organisational structure of healthcare services for continuous quality improvement activities. By implementing structural changes and fostering a culture of quality improvement, the healthcare system can consistently enhance its ability to deliver high-quality care to individuals living with NCDs.

The successful collaboration between C-TECH and the MOHW in this project highlights the importance of strategic partnerships in addressing healthcare challenges. By leveraging C-TECH’s expertise in continuous quality improvement and the MOHW’s commitment to improving population health, significant progress has been made in enhancing NCD care in Jamaica.

Moving forward, the implementation of the Continuous Quality Improvement Strategy for Chronic Non-Communicable Diseases will play a pivotal role in strengthening Jamaica’s healthcare system and improving the well-being of its population. The lessons learned from this project will serve as a foundation for future initiatives aimed at enhancing healthcare delivery and addressing other critical health challenges.

C-TECH is steadfast in its commitment to revolutionise healthcare systems through innovative approaches, capacity building, and collaborative efforts. An integral part of its mission is to bolster the response to non-communicable diseases (NCDs). By forging strong partnerships with organisations like the MOHW, C-TECH consistently generates significant positive change in the health and well-being of communities across the Caribbean and beyond.


Joining Forces to Tackle NCDs!

Caribbean Public Health Agency (CARPHA) and the Caribbean Training and Education Center for Health (C-TECH) team of Consultants had a fruitful meeting with Dr. Hon. Christopher Tufton, Minister of Health and Wellness, on July 14, 2023. Joined by his NCD team at the Ministry of Health and Wellness, we discussed the Caribbean Development Bank funded Caribbean Moves project. This initiative aims to improve the health of the Caribbean region and combat non-communicable diseases. Stay tuned for updates on our collaborative efforts!

A stressful work environment can contribute to several health issues both mentally and physically, these may include headache, insomnia, stomach-aches, anxiety, difficulty concentrating high blood pressure, and a weakened immune system. 

It is important then that we take meaningful steps to ensure that we are manging our own personal space to avoid some of these issues. Our assumption, perception and expectation affect how we react to others and life situations and ultimately how we view how jobs. When assumption, expectations and perceptions are not met, we respond through our thought’s feelings and behaviours. It is important to practice positive thinking as our thoughts affects how we feel, and our feelings affects how we behave.

Here are some tips to help you with your work environment:

  • Seek for clarity instead of trying to convince yourself of what others are thinking
  • Refrain from personalisation, not everything mentioned is a direct attack on you
  • Invest in self care
  • Set limits
  • Proper nutrition
  • Connect with people

We often here people expressing how stressed they are feeling or how over worked they are, not having enough time to do the things they like such as spending time with friend and families or even a few self-care activities. We have watch families suffer due to long working hours as well as our jobs due to loss of interest and enthusiasm resulting from burnout. 

When workers are balanced and happy, they are more productive, take fewer sick days, and are more likely to stay in their jobs.

Here is how you can accomplish work life balance

At work    

  • Set manageable goals each day. 
  • Be efficient with your time at work. 
  • Take five. 
  • Communicate effectively.
  • Give yourself a break. 

         At Home

  • Don’t over commit. 
  • Get support. 
  • Stay active. 
  • Treat your body right. 
  • Get help if you need it. 

Tameca Dempster-Mattocks is an accomplished Associate Counseling Psychologist and Financial Counsellor, holding an M.Sc. Degree in Counselling and Social Work from Mico University College, along with multiple certifications in mental health from the University of Washington.


Currently, she holds the positions of Regional Psychologist – NERHA and Mental Health Program Coordinator at the Caribbean Training & Education Center for Health (C-TECH). Tameca has successfully managed regional mental health projects, overseeing and leading impactful initiatives that positively influence the mental well-being of individuals in the region. 


With a passion for community service, Tameca actively contributes to various private and charitable organizations, dedicating her time as a volunteer to support community members and at-risk youth.

Contact us for mental health support services