C-TECH, in partnership with the Ministry of Health and Wellness (MOHW), has achieved remarkable success in the implementation of the “Development of Continuous Quality Improvement Strategy for Chronic Non-Communicable Diseases” project. Spanning from June 2022 to February 2023, this initiative aimed to enhance the quality of care provided to patients with non-communicable diseases (NCDs) in Jamaica.
As the lead public health firm, C-TECH was responsible for the overall development of the Continuous Quality Improvement (CQI) Strategy for NCDs and engaging stakeholders to ensure successful implementation. The project’s objectives were multi-faceted and focused on assessing critical clinical, managerial, and information system processes related to NCD patient care, recommending improvements to streamline these processes, developing quality control indicators for NCD prevention and treatment, and identifying necessary actions to enhance the organisational structure of healthcare services for CQI activities.
The primary goal of this programme was to contribute to the improvement of Jamaica’s population health by strengthening comprehensive policies for the prevention of NCD risk factors and enhancing access to an upgraded and integrated primary and secondary health network. By prioritising chronic disease management and fostering more efficient and higher-quality care, the project aimed to have a positive impact on the overall health outcomes of the Jamaican population.
Throughout the implementation period, C-TECH successfully executed the project, achieving its main objectives. The assessment of critical processes provided valuable insights into the current state of NCD patient care, enabling the development of recommendations to streamline and improve these processes. These recommendations aim to optimise clinical practises, enhance managerial approaches, and leverage information systems to support the effective delivery of NCD care.
In addition, a set of quality control indicators specifically designed for NCD prevention and treatment in primary and secondary care settings was developed. These indicators will serve as benchmarks for evaluating the quality of care provided and monitoring progress in NCD management.
Furthermore, the project identified necessary actions to guide the organisational structure of healthcare services for continuous quality improvement activities. By implementing structural changes and fostering a culture of quality improvement, the healthcare system can consistently enhance its ability to deliver high-quality care to individuals living with NCDs.
The successful collaboration between C-TECH and the MOHW in this project highlights the importance of strategic partnerships in addressing healthcare challenges. By leveraging C-TECH’s expertise in continuous quality improvement and the MOHW’s commitment to improving population health, significant progress has been made in enhancing NCD care in Jamaica.
Moving forward, the implementation of the Continuous Quality Improvement Strategy for Chronic Non-Communicable Diseases will play a pivotal role in strengthening Jamaica’s healthcare system and improving the well-being of its population. The lessons learned from this project will serve as a foundation for future initiatives aimed at enhancing healthcare delivery and addressing other critical health challenges.
C-TECH is steadfast in its commitment to revolutionise healthcare systems through innovative approaches, capacity building, and collaborative efforts. An integral part of its mission is to bolster the response to non-communicable diseases (NCDs). By forging strong partnerships with organisations like the MOHW, C-TECH consistently generates significant positive change in the health and well-being of communities across the Caribbean and beyond.