Telehealth in HIV Care and Treatment

Telehealth in HIV Care
and Treatment

Course Description: Enhance your skills in providing care and treatment for HIV patients while familiarising yourself with the Jamaica Telemedicine Standard Operating Procedures (SOPs). This course is designed to support the implementation of telemedicine across HIV treatment sites in Jamaica, empowering healthcare professionals to deliver exceptional care remotely.

Introduction: Telemedicine has transformed HIV care and treatment, enabling remote access to quality healthcare services. In this course, you will explore the fundamentals of telemedicine and gain the necessary knowledge and skills to excel in virtual HIV care settings.

Learning Objectives: By the end of this course, you will be able to:

  • Understand the principles and benefits of telemedicine in HIV care and treatment.
  • Orient yourself to the Jamaica Telemedicine SOPs for effective implementation.
  • Develop excellent communication and customer service skills specific to telehealth.
  • Ensure privacy and uphold patient rights in telehealth practise.
  • Master telehealth preparation, scheduling, and documentation procedures.
  • Deliver clinical services with proficiency in telehealth settings.
  • Monitor and evaluate telehealth documentation effectively.
  • Witness real-life examples of telemedicine in action.
  • Review core concepts and engage in skill practise sessions.

Target Audiences: This course is ideal for:

  • Healthcare professionals involved in HIV care and treatment.
  • Telehealth providers and administrators.
  • Clinical staff are seeking to expand their knowledge of telemedicine in HIV care.
  • Public health practitioners engaged in HIV programme management.
  • Medical educators and curriculum developers.


  • Module 0: Course Introduction (7 minutes)
  • Module 1: Introduction to Telemedicine in Jamaica (30 minutes)
  • Module 2: Privacy and Patient Rights in Telehealth (13 minutes)
  • Module 3: Communication and Customer Service Skills for Telehealth (26 minutes)
  • Module 4: Telehealth Preparation and Scheduling Procedures (7 minutes)
  • Module 5: Delivering Clinical Services in Telehealth Settings (28 minutes)
  • Module 6: Telehealth Documentation, Monitoring, and Evaluation (16 minutes)
  • Module 7: Telemedicine in Action (28 minutes)
  • Final Quiz: Using Telemedicine in HIV Care and Treatment (Modules 1-7)
  • Module 8A: Review of Core Concepts (1 hr 45 min)
  • Module 8B: Skills Practise

Course Format:

  • Self-paced online learning with interactive video modules.
  • Engaging quizzes and assessments to reinforce learning.
  • Accessible anytime, anywhere, using a computer or mobile device.
  • Supplementary materials and resources for further exploration.
  • Face-to-face component on Skills Practise in Module 8B for hands-on learning and application.

Certification: Upon successful completion of the course and the final quiz, participants will receive a certificate of achievement, recognising their commitment to advancing telemedicine skills in HIV care and treatment.

Enrol now and become proficient in utilising telemedicine to improve HIV care and treatment outcomes in Jamaica!

For registration and more information contact

 Enrol Now:

Joining Forces to Tackle NCDs!

Caribbean Public Health Agency (CARPHA) and the Caribbean Training and Education Center for Health (C-TECH) team of Consultants had a fruitful meeting with Dr. Hon. Christopher Tufton, Minister of Health and Wellness, on July 14, 2023. Joined by his NCD team at the Ministry of Health and Wellness, we discussed the Caribbean Development Bank funded Caribbean Moves project. This initiative aims to improve the health of the Caribbean region and combat non-communicable diseases. Stay tuned for updates on our collaborative efforts!

A stressful work environment can contribute to several health issues both mentally and physically, these may include headache, insomnia, stomach-aches, anxiety, difficulty concentrating high blood pressure, and a weakened immune system. 

It is important then that we take meaningful steps to ensure that we are manging our own personal space to avoid some of these issues. Our assumption, perception and expectation affect how we react to others and life situations and ultimately how we view how jobs. When assumption, expectations and perceptions are not met, we respond through our thought’s feelings and behaviours. It is important to practice positive thinking as our thoughts affects how we feel, and our feelings affects how we behave.

Here are some tips to help you with your work environment:

  • Seek for clarity instead of trying to convince yourself of what others are thinking
  • Refrain from personalisation, not everything mentioned is a direct attack on you
  • Invest in self care
  • Set limits
  • Proper nutrition
  • Connect with people

We often here people expressing how stressed they are feeling or how over worked they are, not having enough time to do the things they like such as spending time with friend and families or even a few self-care activities. We have watch families suffer due to long working hours as well as our jobs due to loss of interest and enthusiasm resulting from burnout. 

When workers are balanced and happy, they are more productive, take fewer sick days, and are more likely to stay in their jobs.

Here is how you can accomplish work life balance

At work    

  • Set manageable goals each day. 
  • Be efficient with your time at work. 
  • Take five. 
  • Communicate effectively.
  • Give yourself a break. 

         At Home

  • Don’t over commit. 
  • Get support. 
  • Stay active. 
  • Treat your body right. 
  • Get help if you need it. 

Tameca Dempster-Mattocks is an accomplished Associate Counseling Psychologist and Financial Counsellor, holding an M.Sc. Degree in Counselling and Social Work from Mico University College, along with multiple certifications in mental health from the University of Washington.


Currently, she holds the positions of Regional Psychologist – NERHA and Mental Health Program Coordinator at the Caribbean Training & Education Center for Health (C-TECH). Tameca has successfully managed regional mental health projects, overseeing and leading impactful initiatives that positively influence the mental well-being of individuals in the region. 


With a passion for community service, Tameca actively contributes to various private and charitable organizations, dedicating her time as a volunteer to support community members and at-risk youth.

Contact us for mental health support services