Mental Health Support and Crisis Intervention

Mental Health Support and
Crisis Intervention

Introduction: Welcome to the Mental Health Support & Crisis Intervention course! This interactive and self-paced workshop aims to enhance your knowledge and skills in providing mental health support to individuals in crisis. Before proceeding with the course, we recommend completing the Moodle Student Support module if you haven’t already.

Course Goals: By the end of this course, participants will be able to:

  1. Ensure access to mental health services for all people living with HIV (PLHIV) who need them.
  2. Provide additional support to clients with mental health conditions and substance use disorders to improve retention in care, medication adherence, and viral suppression.
  3. Integrate HIV and mental health services for adults and adolescents living with HIV.

Course Learning Objectives: Upon completion of this course, you will be able to:

  1. Identify the symptoms of common mental health conditions.
  2. Describe the roles of different team members in providing referrals, support, and treatment to PLHIV with mental health issues.
  3. Provide mental health support to adult and adolescent PLHIV.
  4. Demonstrate effective management of mental health emergencies.
  5. Utilize de-escalation skills effectively with clients.
  6. Describe the core elements of trauma-informed care.
  7. Identify self-care strategies to manage burnout while providing care and support to PLHIV.
  8. Apply brief intervention strategies and motivational interviewing techniques to assist clients with substance use disorders.

Target Audiences: This course is designed for healthcare professionals and support staff involved in providing mental health support and crisis intervention. Target audiences include:

  • Healthcare providers (doctors, nurses, psychologists, counselors, etc.).
  • Social workers and case managers.
  • Mental health professionals.
  • Support staff in healthcare settings.

Course Modules:

  1. Session 1: Course Introduction
  2. Session 2A: Recognizing & Screening for Common Mental Health Disorders
  3. Session 2B: Introducing the Revised TRAT
  4. Session 3: HIV and Depression
  5. Session 4: Understanding Psychotropic Medications
  6. Session 5: Managing Mental Health Emergencies
  7. Session 6: Working with Suicidal Clients
  8. Session 7: De-escalation Skills
  9. Session 8: Providing Mental Health Support
  10. Session 9A: Understanding Trauma
  11. Session 9B: Providing Trauma-informed Care
  12. Session 9C: Self-Care for Clinic Staff
  13. Session 10A: Substance Use Disorders: Assessment, Management, & Follow-Up
  14. Session 10B: Motivational Interviewing Refresher
  15. Session 11: Adolescents, HIV, and Mental Health
  16. Session 12: Planning & Facilitating Support Groups

Course Format:

  • Interactive and self-paced online learning.
  • Accessible through any computer or mobile device.
  • Average time to complete the course: 45 minutes.
  • Each session includes educational materials, activities, case studies, and quizzes.
  • Quizzes assess your understanding of the course content.
  • Feedback and correct answers are provided to support your learning process.

Certification: Certificates of completion are available upon successfully finishing the course. To qualify for certification, participants must complete all sessions and achieve a passing grade in the quizzes.

Embark on this journey to enhance your mental health support and crisis intervention skills. Enrol now and make a difference in the lives of individuals in need!

For registration and more information contact

Enrol Now:

Joining Forces to Tackle NCDs!

Caribbean Public Health Agency (CARPHA) and the Caribbean Training and Education Center for Health (C-TECH) team of Consultants had a fruitful meeting with Dr. Hon. Christopher Tufton, Minister of Health and Wellness, on July 14, 2023. Joined by his NCD team at the Ministry of Health and Wellness, we discussed the Caribbean Development Bank funded Caribbean Moves project. This initiative aims to improve the health of the Caribbean region and combat non-communicable diseases. Stay tuned for updates on our collaborative efforts!

A stressful work environment can contribute to several health issues both mentally and physically, these may include headache, insomnia, stomach-aches, anxiety, difficulty concentrating high blood pressure, and a weakened immune system. 

It is important then that we take meaningful steps to ensure that we are manging our own personal space to avoid some of these issues. Our assumption, perception and expectation affect how we react to others and life situations and ultimately how we view how jobs. When assumption, expectations and perceptions are not met, we respond through our thought’s feelings and behaviours. It is important to practice positive thinking as our thoughts affects how we feel, and our feelings affects how we behave.

Here are some tips to help you with your work environment:

  • Seek for clarity instead of trying to convince yourself of what others are thinking
  • Refrain from personalisation, not everything mentioned is a direct attack on you
  • Invest in self care
  • Set limits
  • Proper nutrition
  • Connect with people

We often here people expressing how stressed they are feeling or how over worked they are, not having enough time to do the things they like such as spending time with friend and families or even a few self-care activities. We have watch families suffer due to long working hours as well as our jobs due to loss of interest and enthusiasm resulting from burnout. 

When workers are balanced and happy, they are more productive, take fewer sick days, and are more likely to stay in their jobs.

Here is how you can accomplish work life balance

At work    

  • Set manageable goals each day. 
  • Be efficient with your time at work. 
  • Take five. 
  • Communicate effectively.
  • Give yourself a break. 

         At Home

  • Don’t over commit. 
  • Get support. 
  • Stay active. 
  • Treat your body right. 
  • Get help if you need it. 

Tameca Dempster-Mattocks is an accomplished Associate Counseling Psychologist and Financial Counsellor, holding an M.Sc. Degree in Counselling and Social Work from Mico University College, along with multiple certifications in mental health from the University of Washington.


Currently, she holds the positions of Regional Psychologist – NERHA and Mental Health Program Coordinator at the Caribbean Training & Education Center for Health (C-TECH). Tameca has successfully managed regional mental health projects, overseeing and leading impactful initiatives that positively influence the mental well-being of individuals in the region. 


With a passion for community service, Tameca actively contributes to various private and charitable organizations, dedicating her time as a volunteer to support community members and at-risk youth.

Contact us for mental health support services